Best issue tracking software 2014
To demo their software, you can check out their own internal bug tracker. 5/ 5 rating at Capterra don’ t lie. Zoho Desk is an effective web- based issue tracking software ensures reliable issue tracking process, stays error- free and makes customer service easy for everyone involved. Oct 05, · So it’ s imperative that when you’ re choosing issue tracking software, that you have both visibility and flexibility to stay on top of all the issues. Benefits of Issue Tracking Software. Online forms allow users to capture customer requests using custom fields, which helps them to categorize tickets and route them the most appropriate customer agents. An issue tracking solution allows users to capture customer requests using different methods such as online forms, phone calls and emails. Best issue tracking software 2014. Implemented in PHP, the installation process is very simple. It is a very easy- to- use tool that comes in the form of a web application but also has a mobile version.
Whichever issue tracker tool you decide on, it should have ( at least) these three features. Integrated Project Management Features. Advanced process automation, Feedback loops, Cases management, customizable dashboards and reports makes Zoho Desk more easy to track and solve issues faster.
TeamSupport For raw value, we don’ t know if there’ s a better choice; hundreds of reviews with a 4. Jun 19, · Mantis Bug Tracker ( BT) is an open source issue tracker that has been around for quite some time now. FreshService is one of the best options to choose when IT support is a must- have in your business but you don’ t want to inflexible issue tracking software.